Allowing your Guests to use their phone to place Food & Beverage Order
Mobile Ordering with CallConnect™
As theatres explore new service models that reduce direct interaction between staff and guests while still delivering an exceptional customer experience, Venue Valet has developed a powerful mobile ordering solution through CallConnect™.
This feature allows guests to conveniently order select food and beverage items directly from their mobile phone — without pressing a call button or waiting for a server to take their order.
CallConnect™ Mobile Ordering can be implemented in several flexible ways:
- As an integrated module within the Venue Valet Mobile Loyalty App
- As part of the ticket purchasing process on your theatre’s website
- As a standalone in-auditorium ordering experience for refills and limited menu items during the movie
If your theatre already has a Venue Valet Call Button system installed, this feature can typically be added with little to no additional hardware investment by utilizing the existing CallConnect™ touchscreen monitors already in place.
Because the CallConnect™ system integrates directly with your ticketing point-of-sale platform, the Mobile Ordering application automatically recognizes important show details, including movie start times and remaining runtime. This allows the system to keep guests informed throughout their experience while also enabling configurable “last call” ordering limits to prevent orders from being placed too late in the presentation.
Integrated with the CallConnect™ Call Button Dashboard
Once a guest places an order from their mobile phone, the request is instantly displayed on the CallConnect™ Call Button Dashboard, allowing your food service staff to quickly enter the order into the point-of-sale system.
Each order alert remains active on the dashboard until it is acknowledged by the server assigned to that seat, helping ensure that no guest request or order is overlooked. This seamless integration improves response times, enhances operational efficiency, and delivers a smoother in-auditorium dining experience for your guests.
Providing guests an easy option to order additional food or beverage items from their own mobile phone will be an important addition to your food & beverage service models that will increase guest satisfaction, improve operational efficiency, and maximize revenue opportunities. For more information about this and other products for your cinema, please contact us at (512) 270-9198 or email contact@venue-valet.com