With the heightened focus on sanitizing high-touch surfaces used by employees and guests, many customers have asked about recommended cleaning practices for CallConnect™ touch screen call button monitors. These guidelines may also apply to other electronic display surfaces, including Point of Sale terminals and self-service ticket kiosks.
For best results, always follow the manufacturer’s recommendations for cleaning and disinfecting electronic equipment. To ensure compatibility and protect your systems, we also recommend consulting your PoS provider for their approved cleaning and sanitizing procedures.
Cleaning Your CallConnect™ Call Button Monitor
To help maintain the appearance and performance of your CallConnect™ Call Button Monitor, please follow these recommended cleaning guidelines:
- Do not allow liquids to enter the unit.
- Never spray cleaning solutions directly onto the monitor screen. Instead, use disinfecting wipes, a lightly sprayed cloth, or a damp cloth with excess moisture removed.
- Use only non-abrasive wipes or soft cloths to help prevent scratching or damage to touchscreen surfaces.
- Avoid highly concentrated alcohol solutions (greater than 70%), non-diluted bleach, or ammonia-based cleaners, as these may cause discoloration or surface damage.
- Gently wipe all exterior surfaces using approved cleaning products and allow the unit to air dry completely before use.
Disinfecting Your CallConnect™ Call Button Monitor
To safely disinfect your CallConnect™ Call Button Monitor, follow these recommended procedures:
- Use a new, clean, non-abrasive cloth lightly dampened with an approved disinfectant solution. Be sure to squeeze out any excess liquid before use. Recommended pre-moistened disinfecting wipes may also be used.
- Carefully review and follow the disinfectant manufacturer’s instructions. Many products require surfaces to remain visibly wet for several minutes to achieve proper disinfection, so additional wiping may be necessary.
- Gently disinfect all exterior surfaces using the cloth or wipe, then allow the surface to air dry completely.
- For disinfectant solutions approved for use with CallConnect™ Call Button Monitors, please see the list below.
Recommended Disinfectants for CallConnect™ Call Button Monitors
CDC-Recommended Disinfectant Solutions
The following disinfectant solutions are considered safe for use on CallConnect™ Call Button Monitors when used as directed:
- Household bleach solution
(1/3 cup bleach per 1 gallon of water) - Isopropyl alcohol
(70% alcohol concentration or less)
Additional guidance from the Centers for Disease Control and Prevention (CDC) on cleaning and disinfecting procedures for Coronavirus Disease 2019 (COVID-19) is available online.
EPA-Recommended Disinfectants Safe for CallConnect™ Monitors
The following EPA-recommended products may be safely used on CallConnect™ Call Button Monitors when applied according to manufacturer instructions:
- Clorox® Disinfecting Wipes
- Clorox® Healthcare Bleach Germicidal Wipes
- Clorox® Commercial Solutions Hydrogen Peroxide Cleaner Disinfectant Wipes
- Lonza Disinfectant Wipes
- Lysol® Clean & Fresh Multi-Surface Cleaner
(20% cleaner solution to water ratio) - PURELL® Professional Surface Disinfectant Wipes
- Sani-Cloth® Prime Germicidal Disposable Wipes
More information from the U.S. Environmental Protection Agency (EPA) regarding approved disinfectants for COVID-19 is also available online.
Do NOT Use the Following Materials on CallConnect™ Call Button Monitors
To prevent damage to your equipment, avoid using the following cleaning agents or materials:
- Isopropyl alcohol concentrations greater than 70%
- Methyl alcohol or ethyl alcohol concentrations greater than 35%
- Thinner or benzine
- Strong alkaline solutions
- Strong solvents or acids
- Detergents containing fluoride
- Ammonia-based cleaners with concentrations greater than 6%
- Abrasive cleaners or abrasive detergents
- Formula 409®
- Steel wool
- Abrasive sponges
- Steel blades
- Cloths containing steel threads
Cleaning DO’s and DONT’s
Support
Please note that CallConnect™ Call Button Monitors feature touchscreen displays. During cleaning, you may accidentally change screens or activate menu selections. This is completely normal — the monitors are designed to automatically return to the home screen after a short period of inactivity.
If you have any questions regarding the cleaning or maintenance of CallConnect™ or other Venue Valet products, our support team is here to help. Venue Valet Support Center