Call Button Service Systems, QR Code Mobile Service Solutions, Operations Management & Reporting Software, Customer Loyalty Mobile App & Digital Signage Solutions for Theaters, Family Entertainment Centers, Restaurants & Specialty Venues

"Working with Matt and Amy (Venue Valet - whichever you'd prefer to use) has always been an outstanding experience. They consistently bring innovative options to us while also maintaining an incredible attention to detail. What truly stands out most is their genuine commitment to putting their client's needs first. Their communication is thorough and they go above and beyond to deliver solutions that truly better our business. Venue Valet is more than a vendor we use, but a true partner in our business. Their professionalism, collaboration, and dedication have made a meaningful and long-lasting impact on the success of MBG. I would confidently recommend them to anyone."

Call Connect by Venue Valet has been a game-changer for Smitty's Entertainment.  They've provided our guests with a seamless and fun Loyalty Program, and, at the same time, have provided our managers with real-time dashboards that allow for in-the-moment, on-the-floor analysis.  Their end-of-the-day reporting tracks and consolidates sales channels from multiple revenue streams, allowing us to strategize more effectively.  Whether it's a customer-facing feature or back office reporting, Call Connect by Venue Valet delivers.

"Matt and Amy are amazing! They worked with me to come up with the best solution for our needs. They were very responsive and remained available even after installation. The system has worked great for us with no issues or concerns. It has improved guest satisfaction and made it much easier for our team to respond quickly and provide better service, which has also helped increase tips."

“Working with Amy and Matt is always an absolute pleasure, they are consummate professionals who always put in 100% in everything they do.”

"A mutual customer introduced us to Venue Valet and we quickly learned how great their products and services are, but more importantly what an amazing team they have. They provide creative solutions to get the job done and are a model in customer service; being reliable and responsive. Venue Valet is an invaluable partner. They are more than their products, they are an industry asset."

  We've developed a great partnership with Venue Valet and their dedication to optimizing the efficiency of our operation for both the guest and team member journey is evident throughout our company and the facilities. Our Managers rely on the system to manage the shift, respond to guest needs and know who is or isn't on the clock at any given time. Instant data like that has not only a positive impact on our labor cost, but with a very large team on the clock at any one time, can head off potential insufficient manpower allocations to a specific area or auditorium before they become problems that impact our guest experience. 

Venue Valet has been an outstanding addition to our operations, but what truly sets them apart is the people behind their top tier technology. They are not only a great, truthful partner but also genuinely nice people who have become true friends over the years. It’s rare to find a team that combines such high-level professional integrity with a personal touch that makes working together a pleasure.

"Matt Mader and his team at Venue Valet have provided us with one of the greatest products to deliver great customer service. The use of their software and call buttons has given us the tools needed to communicate effectively to the customer within a dark auditorium with as little interference to the movie-going experience during a presentation. The software also pulls together data from the two point-of-sale systems we use, which helps with real-time analysis. Should any problems occur, customer support is always there with a wickedly fast response time to get you back on track with minimal to no loss in operations. Here at our operation, we also use them for all our signage and media wall as well, which sits right across from our bar to notify any patrons that their film will be starting shortly. The entire setup is beautiful and seamless in terms of how everything pieces together and forms a successful operation for the best customer experience. If you are to go into the dine-in theater business, working with Venue Valet is a "MUST."

"Venue Valet has great products and significantly helps us with the efficiency of our operations. The installation was easy, and the product is simple to use."

"Venue Valet has been absolutely critical to our business start up and early success. They stand behind their products and have been responsive with any requests."

"When it came to our needs for a customizable digital system, we chose Venue Valet. From the first contact to installation, they were focused on meeting our needs and delivered a system that exceeded our expectations. Venue Valet is a valuable asset to our organization."

I've partnered with Venue Valet across several brands, and one of the biggest benefits is the operational visibility it provides. The platform makes it easy to understand guest behavior, identify trends, and access the reporting needed to make informed decisions, allowing our teams to spend less time digging through data and more time focused on creating great guest experiences. What I appreciate most is that the platform continues to evolve. Over the past year alone, we've added tools like ID verification, broken-seat tracking, and additional integrations that have made operations more efficient. There is a constant focus on innovation from the Venue Valet team, and it feels like we're always gaining another tool that helps us better serve our guests. The VV team is also incredibly responsive. When we have ideas, requests, or want to explore a new capability, they are quick to engage, provide solutions, and work collaboratively to improve the experience. Their customer service feels more like a partnership than a vendor relationship, which is why Venue Valet has become such an important part of how we understand and serve our guests.