Reporting & Operations Management Software

CallConnect Reporting & Operations Management Software Improves Customer Service and Maximizes Operational Efficiency

With the CallConnect Reporting & Operations Management Software, your theater management team has access to a powerful tool that can help streamline customer service and spot trends that can negatively affect your operational efficiency.

Real time metrics such as ticket, food & beverage sales, current and future occupancy, clocked in employees and service quality are all automatically pulled in from various point of sale and operations systems throughout the theater and presented on an easy to read operations dashboard.  

For cinemas that have multiple locations, the CallConnect Reporting & Operations Management Software can also be used to identify key sales or service trends that would otherwise not be evident by logging into a single system. Cinemas can use the Venue Valet software as a planning tool to help optimize employee coverage for upcoming shows or predict future sales. It not only provides a snapshot of current information to help theatre operations in real time, but also taps into historical data from their theatre systems to help them plan in advance. For example, a manager or cinema owner can compare current week’s ticket sales against a previous week. Or if they want to focus on one movie timeslot across all sites, they will have visibility to ticket sales, food & beverage, occupancy rates, service response times and other analytics across sites all on a single screen.

Some Key Features:

  • Consolidated Data - pulls in data acrsoss multiple theatre systems (Ticket PoS, Food/Beverage PoS, Timeclock, Call Button Resonse & Service Times and presents on a single dashboard
  • Multiple Site Support - View sales, service, and occupancy across all locations in your entire theatre chain
  • Real Time and Historical Reporting - Access up to the minute data or pull data from any historical time period
  • Easy of use - centralized web browser based console manages all content and settings
  • Real time Snapshot & Historical Metrics of site operations
    • Ticket and Food & Beverage Sales
      • Current and Calculated Per cap sales
    • Payroll
      • Payroll percentage of sales
      • Sales per labor hour
      • Punched in employees
    • Trending Analysis & Metrics
      • Service stats
      • Future occupancy trends
      • Service quality efficiency
    • Custom Fields
      • Ability to customize data or metrics based on your own business needs