Press Releases

Venue Valet Lights the Pathway with Backlit Call Button and Row Indicators

Press Release - March 22, 2017
Las Vegas, NV

Among other products being showcased at CinemaCon 2017 this year, Venue Valet has introduced a new product that combines form and function with an illuminated call button, back-lit row & seat number and a down-light and back-lit row markers for customer convenience and aisle safety.

“Dine in cinemas have unique lighting considerations that non-dine in cinemas don’t have to contend with.”, says Matthew Mader, President of Venue Valet.  “Pathway lighting used to be just for stairways. But with food runners constantly going across dark rows throughout the movie to service customers, it can be a safety issue for theater staff.” The down-light also doubles as a task light for patrons to read menus or review their checks.

The Venue Valet Call Button with Integrated Downlighting has an illuminated row & seat number indicator that clearly tells which seat to deliver the customers food order and can be configured to light a different color when the call button is activated, alerting the staff when the customer requires service.

The matching back-lit row indicators not only provides stairway lighting, but will also change color when a call button is pressed anywhere on that row.

“We have solved multiple problems with a single solution.”, said Mader. “While in the auditorium, service personnel can now identify if a call button is active anywhere on that row by just looking at the row marker. It also provides a light source for the stairway.”

Available for installation in any brand recliner or wall partition, because it has its own power supply with dimming capabilities that can be tuned to the exact brightness which matches lighting requirements. It can be configured in multiple color options and sizes to match the theaters style.

Contact Venue Valet today for more information about this and other solutions for cinemas or visit them at CinemaCon 2017 in booth 1021F in Las Vegas.


Venue Valet Helps Dine In Cinemas Digest Data with CallConnect Reporting & Operations Management Software

Press Release - March 8, 2017
Austin, TX

Venue Valet, LLC, an industry leader providing call buttons, seat lighting and digital signage to dine in cinemas, announces CallConnect Reporting & Operations Management Software now available and being highlighted at CinemaCon 2017 in Las Vegas, NV.

“During a typical night, a dine in cinema manager tries to make sense of dozens of bits and pieces of data coming from multiple theatre systems such as ticket, food & beverage point of sale to time clock and customer response times. Our reporting and operations management software consolidates data from all these systems and presents it on an easy to read dashboard.”, said Matthew Mader, President of Venue Valet. “When designing our system, we spent a great deal of time working directly with dine-in theater management and server staff to understand exactly what information they use to make timely decisions that improve customer service and maximize operational efficiency”.

Real time metrics such as ticket, food & beverage sales, current and future occupancy, clocked in employees and service quality are all automatically pulled in from various point of sale and operations systems throughout the theater and presented on an easy to read operations dashboard.

“At any given point, we can have over 100 employees clocked in and serving hundreds of guests an hour.”, said John Walsh, VP of Operations at Star Cinema Grill. “Prior to using this system from Venue Valet, we would have to log into several different systems and manually calculate the information which Venue Valet now provides to us on a single dashboard.  It gives us all the information we need to keep our operations running smoothly and efficiently.”

Providing accurate and timely data is only a part of what Venue Valet offers with their theatre software. For cinemas that have multiple locations, the CallConnect Reporting & Operations Management Software also consolidates data across all of their sites.  “Many of our customers want to see how their entire chain is doing at any given point, not just one store”, said Mader from Venue Valet. “Or, they use our software to compare different stores side by side and see how each are performing against one other. Cinemas will then spot trends and make tweaks to its operations that can help all their sites.”

The system can also be used to identify key sales or service trends that would otherwise not be evident by logging into a single system. Cinemas can use the Venue Valet software as a planning tool to help optimize employee coverage for upcoming shows or predict future sales. It not only provides a snapshot of current information to help theatre operations in real time, but also taps into historical data from their theatre systems to help them plan in advance. For example, a manager or cinema owner can compare current week’s ticket sales against a previous week. Or if they want to focus on one movie timeslot across all sites, they will have visibility to ticket sales, food & beverage, occupancy rates, service response times and other analytics across sites all on a single screen.

The CallConnect Reporting & Operations Management Software is just one of many products that Venue Valet uses to help cinema operators increase customer satisfaction, improve operational efficiency, and increase revenue. This and other products from Venue Valet are being highlighted at CinemaCon 2017 in Las Vegas on March 27.  For more information, please visit www.venue-valet.com for more information.


 

Press Release - March 11, 2015
Austin, TX

Join us at CinemaCon 2015 this year where Venue Valet will be showcasing our call button system and introducing our new digital signage products!

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About Venue Valet, LLC
Venue Valet, LLC is a technology company headquartered in Austin, TX that provides a wide range of products and services specializing in transaction-based venue management systems that bring better data visibility to the venue owner and a better experience to the venue customer. Visit www.venue-valet.com for more information.

About Entertainment Supply & Technology, LLC
Entertainment Supply & Technologies, LLC (ES&T) corporate headquarters is based in Tampa, FL. ES&T is a full service digital projection and sound system integrator in North America for existing and new construction theatres representing all manufacturing brands in the cinema industry. ES&T is also a manufacturer of front-end screen systems, large format screen systems and wall draperies as well as an auditorium seating installation firm. ES&T manufactures concession stands and is an authorized distributor for food service equipment. Visit www.ensutec.com for more information.


Press Release - March 24, 2014
Las Vegas, NV

Venue Valet, LLC announces CallConnectTM, a patent-pending venue management system, now available and being showcased this week at CinemaCon in Las Vegas, NV. in collaboration with Entertainment Supply & Technologies, LLC. CallConnectTM benefits a wide variety of entertainment venues such as sports stadiums and arenas. This week's public launch of CallConnectTM at CinemaCon is directed at the movie theater industry.

"The recent trend of movie theaters focusing their attention to providing a more complete 'dinner and a movie' experience has forced the industry to rethink the traditional way of operating a movie theater." said Matt Mader, President of Venue Valet. "Providing the ultimate customer experience with a full-service wait staff, high quality food menu and a full bar presents a very complex set of issues. A 1000 seat dine-in theater may seat 150 people every 30 minutes on a busy Friday night. To be successful, theater management needs access to data in real time that wasn't as critical a year ago."

Developed in conjunction with The Moviehouse & Eatery, a seven auditorium dine-in theater located in Austin, TX, CallConnect is comprised of a hardware and software system that includes call buttons mounted near the customer's seat that allows them to signal wait staff when they require service. In addition to LED lit call buttons that give a visual indication to service staff, CallConnectTM also offers seat sensors that monitor which seats are occupied at any given time. "Knowing which seats are occupied and which customers require service instantly is an incredible asset to our operation. From a management perspective, being able to view real time information on the CallConnectTM monitor, see ordering data, dollar spend and server interactions makes this an invaluable tool for managing both sides of the guest experience." said Mark McLaughlin, the Director of Operations at The Moviehouse & Eatery. "The CallConnectTM seat sensors enable us to verify customer purchases of tickets for each show without an usher present which saves labor dollars and creates a more welcoming environment for our guests. This also allows our employees to focus more on providing exceptional service and gives us verifiable data to prevent ticket fraud in our auditoriums."

The patent-pending CallConnectTM system uses proprietary software and hardware to process call button signals and seat sensor data. The system software also pulls information from the movie management and ticketing system, restaurant food and beverage POS system as well as other systems that may be used by the venue to manage their business. Theater owners, managers and wait staff are able to view the CallConnectTM system screens from anywhere on the internet with any web-enabled device such as a computer, tablet or smartphone. "Being able to get real time data on food, beverage and ticket sales from anywhere is a fantastic convenience for us on the supervisory end of the operation." added McLaughlin. "CallConnectTM alerts for service or patrons who have snuck into shows allows our entire team to react effectively in real time. These unique features allow operators to ensure the highest level of service while delivering the best financial results."

Upcoming releases of the CallConnectTM system will give theater venues the option to release their own customized mobile application powered by CallConnectTM. These Android and iOS apps will allow theater owners to create a loyal customer base, drive more revenue, and create an even more inviting and rewarding customer experience. "Using our mobile app technology, theater owners will be able to rely on CallConnectTM to fill empty seats on slow days. Customers will get a personal invitation to view a movie only hours in advance and CallConnectTM will incent them with food and beverage rewards," explained Mader. "Theater owners have been looking for these sorts of creative and inexpensive ways to fill seats and reward loyal customers."

CallConnectTM is being displayed at CinemaCon in collaboration with Entertainment Supply & Technologies, LLC (ES&T). "We are very excited to partner with Venue Valet to help bring CallConnectTM to the cinema space. Our 35 plus years of experience in the movie theater industry has allowed us to see many amazing products and we are very confident that CallConnectTM is going to spearhead the newest movement toward dine-in full-service theaters." said Barney Bailey, President and CEO of ES&T. "We look forward to an exciting year and market launch of CallConnectTM to our existing customers as well as leveraging this technology to grow our business and make new customers successful in a very fast moving, challenging and competitive market." Both Venue Valet and ES&T can be seen in booth 637F at the CinemaCon convention and trade show on March 25, 26 and 27.

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About Venue Valet, LLC
Venue Valet, LLC is a technology company headquartered in Austin, TX that provides a wide range of products and services specializing in transaction-based venue management systems that bring better data visibility to the venue owner and a better experience to the venue customer. Visit www.venue-valet.com for more information.

About Entertainment Supply & Technology, LLC
Entertainment Supply & Technologies, LLC (ES&T) corporate headquarters is based in Tampa, FL. ES&T is a full service digital projection and sound system integrator in North America for existing and new construction theatres representing all manufacturing brands in the cinema industry. ES&T is also a manufacturer of front-end screen systems, large format screen systems and wall draperies as well as an auditorium seating installation firm. ES&T manufactures concession stands and is an authorized distributor for food service equipment. Visit www.ensutec.com for more information.

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